At TripStar Holidays, we are committed to maintaining transparency in our payment and refund process. Please read this policy carefully before making any booking.

Payment Policy

Booking Confirmation

• A booking is confirmed only after the required advance or full payment has been received.
• All bookings are subject to availability at the time of confirmation.

Payment Schedule

• An advance payment may be required to secure your booking.
• The remaining balance must be paid before the due date communicated by our travel consultant.
• Failure to complete the payment within the specified timeline may result in automatic cancellation of the booking.

Accepted Payment Methods

We accept payments through secure and approved payment channels, including:

• UPI
• Bank Transfer (NEFT/RTGS/IMPS)
• Credit & Debit Cards
• Net Banking
• Other digital payment methods, where available

Pricing

• All prices are quoted in Indian Rupees (INR) unless otherwise specified.
• Prices are subject to change due to airline fare revisions, hotel rate changes, government taxes, currency fluctuations, or supplier updates before booking confirmation.

Cancellation & Refund Policy

Customer Cancellation

If you choose to cancel your booking, cancellation charges may apply according to the policies of airlines, hotels, transport providers, visa authorities, cruise operators, or other travel partners.

Non-Refundable Services

The following services are generally non-refundable unless specifically stated otherwise:

• Visa processing fees
• Travel insurance premiums
• Passport assistance charges
• Government fees
• Certain airline tickets and promotional fares
• Non-refundable hotel bookings

Refund Processing

• Eligible refunds will be processed only after TripStar Holidays receives the refund from the respective service provider(s).
• Refunds are generally processed within 7–15 business days, depending on the payment method and supplier processing timelines.
• Refunds will be credited to the original payment method wherever possible.

No-Show Policy

No refunds will be provided for:

• Failure to arrive for scheduled travel
• Missed flights, trains, or transfers due to personal reasons
• Unused hotel stays, sightseeing tours, meals, or transportation after the trip has commenced

Force Majeure

TripStar Holidays shall not be liable for cancellations or delays caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Severe weather conditions
• Government restrictions
• Political unrest
• Strikes
• Pandemics
• Airline operational issues

Any refund in such cases will be subject to the policies of the respective travel service providers.

Changes to Bookings

Any request to modify travel dates, passenger details, destinations, or other booking information is subject to availability and may incur additional charges imposed by airlines, hotels, or other service providers.

Contact Us

For any payment, cancellation, or refund-related queries, please contact our customer support team using the contact details provided on our website. Our team will be happy to assist you throughout the process.